Spotfynda Logo

Privacy Policy

Last updated: 07/04/2025

This Privacy Policy explains how spotfynda.ai ("spotfynda", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you provide directly to us when you:

  • Create an account or user profile
  • Search for venues or use our recommendation features
  • Save favourite locations
  • Set dining preferences or filters
  • Contact us for support or inquiries

This information may include:

  • Account details (email address, name, password)
  • Profile information (dietary preferences, favourite cuisine types)
  • Search history and saved venues
  • Location preferences (city and neighbourhood selections)

1.2 Information From Third-Party Login Services

If you choose to register or log in using a third-party service (such as Google or Facebook), we may receive certain information from that service, such as:

  • Your name and email address
  • Profile picture
  • User ID associated with that platform
  • Other information you have made publicly available on that platform

1.3 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our platform:

  • Device information (browser type, operating system, device type)
  • IP address and approximate location based on IP
  • Usage patterns and browsing behaviour
  • Referring websites or sources
  • Session duration and page views

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you interact with our platform. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our service
  • Improve our platform functionality
  • Provide personalised recommendations

2. How We Use Your Information

We use your information for various purposes, including to:

2.1 Provide and Improve Our Services

  • Deliver AI-powered food and drink venue recommendations
  • Process and maintain your account
  • Respond to your inquiries and support requests
  • Analyse platform usage to improve functionality
  • Develop new features and services

2.2 Personalisation

  • Customise venue recommendations based on your preferences
  • Remember your city and neighbourhood selections
  • Tailor your experience based on past searches and saved venues
  • Provide relevant content based on your interests

2.3 Communications

  • Send you service-related notifications
  • Provide updates about our platform
  • Deliver marketing communications if you have opted in
  • Respond to your inquiries and requests

2.4 Security and Legal Compliance

  • Protect our platform and users from fraudulent activity
  • Verify your identity and prevent unauthorised access
  • Comply with legal obligations
  • Enforce our Terms of Service

3. Information Sharing

3.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • OpenAI (for generating AI-powered venue recommendations)
  • Supabase (for authentication and database management)
  • Analytics providers (to improve our platform)
  • Cloud storage providers
  • Customer support services

These service providers are contractually obligated to use your information only as directed by us to provide services on our behalf and not for their own purposes.

3.2 Venue Partners

We may share certain information with restaurant and venue partners to:

  • Facilitate bookings or reservations
  • Improve venue data accuracy
  • Provide feedback to venues

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. This includes:

  • Encryption of sensitive data
  • Secure servers and networks
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Under Australian privacy laws and other applicable regulations, you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access and update your personal information. You can review and modify your account information directly through your account settings.

5.2 Deletion and Restriction

You can request deletion of your personal information or restriction of its processing, subject to certain exceptions provided by law.

5.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.4 Objection

You can object to our processing of your personal information in certain circumstances.

5.5 Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.

5.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • How long the information is needed to provide our services
  • Whether you have an account with us
  • Whether we have legal or contractual obligations to retain the data
  • Whether retention is advisable in light of our legal position

7. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

While spotfynda primarily serves the Australian market, your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law when transferred internationally.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

For significant changes, we may provide additional notice, such as an email notification or an in-app message.

10. Contact Us

If you have questions about our Privacy Policy or would like to exercise your privacy rights, please contact us at:

By using spotfynda, you acknowledge that you have read and understood this Privacy Policy.